FAQs
Find quick answers to the most common questions our customers ask.
General Questions
Do you make a mess inside the home?
No — we use professional vacuums, drop cloths, and sealed cleaning methods to keep your home spotless.
Do I need to be home during the service?
Yes, someone should be home to allow access and walk through the results.
How do I schedule an appointment?
You can call, text, or use our online booking form — whatever is easiest for you.
Do you offer same-day or emergency service?
Yes. We offer same-day and next-day appointments depending on availability.
What makes your company different from other chimney services?
We provide fast scheduling, certified technicians, honest pricing, detailed inspections, and zero-mess cleaning.
Our focus is safety, transparency, and delivering reliable results on every job.
What areas do you serve?
We provide chimney and fireplace services across Orlando and surrounding areas.
Chimney-Related Questions
What happens during a chimney inspection?
We check the flue, liner, cap, masonry, draft, and any safety issues using professional tools.
Do you repair cracked or damaged chimneys?
Yes — we fix masonry, flue liners, crown cracks, leaks, and more.
How often should I clean my chimney?
Most homes need a full chimney cleaning once a year, especially before the winter season.
What are the signs my chimney needs cleaning?
Smoke backing up, strong odors, visible soot, or reduced fireplace performance are the most common signs.
Is chimney cleaning really necessary if I don’t use my fireplace often?
Yes. Birds, moisture, debris, and creosote can still build up even with light usage.
How long does a chimney cleaning take?
Most cleanings take between 45–90 minutes depending on buildup and system condition.
What is a chimney cap and do I need one?
A chimney cap prevents rain, animals, leaves, and sparks from entering or escaping the chimney.
Do you install chimney caps?
Yes — we install high-quality stainless-steel and copper caps.
Can a blocked chimney be dangerous?
Yes — blockages can cause smoke backup, carbon monoxide, and potential fires.
How do I know if my chimney has a leak?
Stains, moisture near the fireplace, odors, or chimney discoloration are common leak indicators.
Can you remove animals or nests from my chimney?
Yes — we safely remove nests and install caps to prevent future entry.
Can you waterproof my chimney?
Yes — we apply professional waterproofing to prevent leaks and structural damage.
What is the difference between Level 1, Level 2, and Level 3 chimney inspections?
Level 1 is a basic visual check for routine annual maintenance.
Level 2 includes a full camera inspection and is required after a fire, property sale, or major system change.
Level 3 is an in-depth structural inspection that may require opening walls or parts of the chimney to access hidden damage.
We provide all three levels based on your home’s needs.
Can a dirty chimney really cause a house fire?
Yes. Creosote buildup is highly flammable and is the number one cause of chimney fires in the U.S.
Annual cleaning significantly reduces this risk and keeps your home safe.
Why is professional chimney cleaning better than DIY cleaning?
Home tools can’t reach deep into the flue, remove creosote properly, or detect hidden damage.
We use commercial-grade equipment, cameras, and trained technicians for a complete, safe, and certified cleaning.
Fireplace-Related Questions
Why does my fireplace smell bad?
Odors usually come from creosote, moisture, animal nests, or poor ventilation.
How do I know if my fireplace is safe to use?
A certified annual inspection is the best way to confirm your system is safe, venting properly, and free of hazards.
Can you fix a smoky fireplace?
Yes — we solve draft issues, blockages, and ventilation problems causing smoke.
Do gas fireplaces need a chimney sweep?
Yes — they still produce debris and require inspection for safety.
Why is smoke entering my home instead of going up the chimney?
This happens due to blockages, poor draft, cold flue, or negative air pressure.
Do you check for carbon monoxide issues?
Yes — our inspection includes safety checks for CO risks and proper ventilation.
What is creosote and why is it dangerous?
Creosote is a flammable residue that can ignite and cause chimney fires if not removed.
Can you convert my wood-burning fireplace to gas?
Yes — we handle complete gas conversions, including installation, venting checks, and safety inspections.
Can you clean gas fireplaces too?
Yes. Gas fireplaces need annual inspection and cleaning to remove soot and check venting.